FAQ
Frequently asked questions
Everything you need to know about ClearPoint Nexus skills, agents, pricing, and platform support.
Skills
What are AI skills?+
AI skills are production-ready workflow packages that give your AI agent structured instructions for a specific task — like deep research, lead generation, or meeting notes. Each skill includes platform-specific adapters so it works on Claude Code, Codex, and OpenClaw out of the box.
How do I install a skill?+
After purchase, you download a zip containing SKILL.md adapters for each platform. For Claude Code, copy claude-code/SKILL.md into your project. For Codex, copy codex/SKILL.md into ~/.codex/skills/. For OpenClaw, copy openclaw/SKILL.md into ~/.openclaw/skills/. Each zip includes a README with detailed instructions.
What platforms are supported?+
Every skill supports three platforms: Claude Code (Anthropic), Codex (OpenAI), and OpenClaw. Each adapter is optimized for its platform's instruction format and execution model.
What does "Nexus Certified" mean?+
Nexus Certified means the skill has been built, tested, and validated on all three supported platforms. Our certification pipeline runs multiple checks per platform to verify the adapter is well-formed, properly structured, and ready for production use. You're getting tested, production-grade skills — not untested prompt fragments.
What is the difference between a skill and a bundle?+
A skill is a single workflow package. A bundle is a curated set of 3 to 5 related skills organized around one workflow, such as Research Suite or Growth & Marketing. Bundle pricing is formula-based and lands at roughly 45% off buying the same skills individually.
What bundle structure do you use?+
The live catalog is organized into 9 bundles: Research Suite, Business Intelligence, Web Content Management, Meeting Command, Sales Engine, Ops Toolkit, Developer Kit, Technology Decision Support, and Growth & Marketing.
Premium Agents
What is a Premium Agent?+
Premium Agents are runtime AI operators that run continuously in your environment — scanning sources, scoring leads, and delivering actionable output on a schedule. Unlike static skills that you install once, agents are persistent services with their own data stores, integrations, and approval workflows.
How are agents different from skills?+
Skills are instruction packages you install into your existing AI agent. Premium Agents are standalone runtime systems that operate independently — they scan live sources, maintain state, push notifications, and run on a schedule. Skills are deploy-once; agents are always-on.
How are agents deployed?+
Premium Agents ship as self-hosted Docker containers with a quickstart guide. You pull the image, configure your API keys and environment, and run on your own infrastructure. Managed hosting is on our roadmap; we will announce an ETA here when it ships.
What agent tiers are available?+
Each agent offers three tiers. For the Prospect Agent: Starter ($499) scans Reddit and delivers a daily email digest of new leads; Pro ($999) adds HackerNews + Google Alerts with higher keyword / scan limits and a customisable ICP; Elite ($1,499) adds the Slack real-time approve workflow, outreach draft emails after approve, white-label branding, and priority support. Every tier self-hosts via Docker today — managed hosting is on the roadmap but not shipping yet. Cloud installs require a free Reddit API app (Reddit blocks datacenter IPs without authentication); local installs can use the public feed.
Pricing & Subscriptions
Do skills get updated?+
Yes, but update access depends on what you bought. Individual skill and bundle purchases are moment-in-time licenses. Pro subscribers receive ongoing adapter updates and future Skill Drops automatically while their subscription is active.
How does the Pro subscription work?+
Pro is an annual subscription priced at $199/year during the early-adopter launch window. It includes the full skill catalog, all ongoing updates, and future Skill Drops while active. It renews automatically each year until canceled. Pro covers skills only — Premium Agents are licensed separately.
What happens if I do not renew Pro?+
If you do not renew, you keep a perpetual license to every skill you actually downloaded during your active subscription period. You lose access to new downloads and to updates released after your subscription expires. If you later resubscribe, you come back at the then-current Pro price.
What are Skill Drops?+
Skill Drops are new skill releases added to the catalog on a recurring basis. Pro subscribers get them automatically while their subscription is active. Individual buyers can still purchase new skills and bundles separately when they are released.
Do bundle buyers get any Pro credit?+
Yes. Any customer who has purchased at least one bundle gets $33 off the first year of Pro automatically at checkout. Individual-to-bundle upgrades also receive full dollar-for-dollar credit for owned skills within that bundle.
Can I get a refund?+
Since skills and agents are digital products delivered immediately after purchase, we don't offer refunds. However, every product is tested and validated before sale. If you encounter a technical issue, contact us and we'll work to resolve it.
What is your refund policy?+
All sales are final. ClearPoint Nexus products are digital assets delivered immediately upon purchase. Skills are non-refundable once the download link is issued. Hosted agent subscriptions have a 90-day minimum commitment and are non-refundable for the current billing period.
Licensing & Teams
Can I share skills with my team?+
Each license is for a single user. Every download is watermarked with the buyer's information for license compliance. If you need broader rollout across a team, Pro is usually the cleanest option because it unlocks the full catalog for the subscribing customer while Premium Agents remain separate licenses.
Are skill pricing tiers the same as agent pricing?+
No. The pricing page covers skill licenses and the Pro skill subscription only (Single, Bundle, Pro). Premium Agents have their own tiered pricing (Starter, Pro, Elite) listed on each agent's detail page. The two product lines are independent.
Do Pro subscribers get anything on the agent side?+
Yes. Active Pro subscribers receive 20% off Premium Agents. That discount is separate from the skill catalog access included in Pro.